Official Razer Support (2024)

5 out of 5 stars

The Razer Team is in general very friendly and try their best to help out their customers and so they did to me. Thank you for your quick response. My issue was solved. I appreciate your help so much. Thanks a lot.

Yaman R.

5 out of 5 stars

Thank you Shaun and Michelle M. for providing me with an amazing experience. They constantly updated me throughout the process and was quick to respond to my inquiries.

Alvin Z.

5 out of 5 stars

It was basically perfect, got to a customer support rep 30 seconds into my call, customer rep talked to me about my issue, then when we hung up, he went out of his way to do additional research on the matter, called me back and offered a very good solution to my problem. Great job Michael, and great job to everyone at Razer! Keep it up I’m a loyal user

Alec W.

5 out of 5 stars

ANA was absolutely AMAZING! She was more than helpful! She was professional yet kind, patient, understanding and SUPER knowledgeable! She didn't rush me, she gave me time to troubleshoot on my end. The best part is, she helped me fix an issue of my missing Macro on Synapse that I'd been struggling to fix on my own for weeks! THANK YOU SO MUCH ANA, for your kind heart & amazing assistance! Please please please see that Ana receives some sort of recognition for her amazing work!

Jennifer R.

5 out of 5 stars

The customer support was amazing! Super friendly and very helpful!! 10/10 recommend! I love Razer products, I use most of my setup as Razer including my chair! Supper high quality stuff!! Honoring the warranty is super awesome, life long customer!

Jesika E.

5 out of 5 stars

Thank you for the incredible help from Bevs, an amazing person who loves what they do. This person deserves the best! Thanks again to them. It was a support experience I’ve never had with other brands (Alienware/Dell, Asus, MSI, Microsoft). They are incredible! 10000/10! ✨

Antoine B.

5 out of 5 stars

The agent was super helpful and straight to the point. We didn't waste time troubleshooting things that are unnecessary or irrelevant. Thanks again, I'll be recommending Razer to everyone.

Brian N.

5 out of 5 stars

The support I received today was excellent. My chair was apparently out of warranty but the replacement of the part in question was an excellent outcome for what is overall a great product.

Hayden L.

5 out of 5 stars

A Razer employee/team saw my post on Razer’s Reddit subforum (u/RazerCustAdvocacy) and quickly sent me a message so we could solve this issue. Even though I went with the seller’s warranty (in this case Amazon), the team jn charge of this Reddit user was very kind and helpful. This is one of the reasons why we love Razer!

Reddit User

5 out of 5 stars

I love the look and feel of all your products. And now I’ve grown to love your company even more thanks to the support. The team who handles posts from X, reached out super quick and helped me create a ticket. Something I didn’t think I would be able to do cause I figured my laptop was out of warranty. I don’t have any way you can improve the overall experience because my experience was perfect and made me feel like a valued customer. Thank you![emailprotected]

Michael C.